Receiving Windows Installer Error When Upgrading/Installing TIBCO Scribe® Insight
Article ID: KB0075886
Updated On:
| Products | Versions |
|---|---|
| TIBCO Scribe Insight | - |
Description
When upgrading or installing TIBCO Scribe® Insight the below Windows Installer popup error can occur when first clicking on the Setup.exe within the installation media that was downloaded from the TIBCO eDelivery site.
Issue/Introduction
When upgrading or installing TIBCO Scribe® Insight a Windows Installer error can occur when selecting the Setup.exe
Resolution
In majority of cases the reason that this Windows Installer popup error occurred is because the installation media folder is not on the root of the drive that you are trying to install TIBCO Scribe® Insight on.
For example: In the latest release of TIBCO Scribe® Insight the folder that contains the installation media is "TIB_scr-insight_7.9.5_win_x86_64". In Scenario 1, the installation media folder is not on the root of the C drive but instead in an extra directory folder and may cause the Windows Installer error when trying to run the Setup.exe. In Scenario 2, the installation media is on the root of the C drive and will resolve the Windows Installer popup error.
Scenario 1
C:\Scribe Install Extra Directory Folder\TIB_scr-insight_7.9.5_win_x86_64
Scenario 2
C:\TIB_scr-insight_7.9.5_win_x86_64
For example: In the latest release of TIBCO Scribe® Insight the folder that contains the installation media is "TIB_scr-insight_7.9.5_win_x86_64". In Scenario 1, the installation media folder is not on the root of the C drive but instead in an extra directory folder and may cause the Windows Installer error when trying to run the Setup.exe. In Scenario 2, the installation media is on the root of the C drive and will resolve the Windows Installer popup error.
Scenario 1
C:\Scribe Install Extra Directory Folder\TIB_scr-insight_7.9.5_win_x86_64
Scenario 2
C:\TIB_scr-insight_7.9.5_win_x86_64
Feedback
Yes
No
Powered by
