How to report an urgent case
Article ID: KB0080071
Updated On:
| Products | Versions |
|---|---|
| TIBCO Support Portal | NA |
Description
How to report and escalate an urgent case
Issue/Introduction
How to report or escalate an urgent case
Environment
NA
Resolution
After creating the Case through the TIBCO Support portal, you must give us a call and let us know that you have logged an urgent or high priority case. A TAC representative will verify the business impact in order to proceed with the severity escalation process. Upon logging into https://support.tibco.com, you will find contact numbers for your regional TAC Center under: About Support -> Contact Us.
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