TIBCO Cloud reset password fails with error "resumeURL : Invalid URL [Error code: 307]"

TIBCO Cloud reset password fails with error "resumeURL : Invalid URL [Error code: 307]"

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Article ID: KB0077280

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Updated On:

Products Versions
TIBCO Cloud -

Description

 For reset password some customer get "resumeURL : Invalid URL [Error code: 307]" If the customer directly goto Reset Password link https://accounts.tibco.com/storefront/#/resetpassword they will receive " resumeURL : Invalid URL [Error code: 307]" see screenshot below: User-added image

Issue/Introduction

TIBCO Cloud reset password fails with error "resumeURL : Invalid URL [Error code: 307]"

Resolution

 Users should follow the correct sequence of step to access Reset Password : 1] User needs to  go from https://cloud.tibco.com  2] Sign In ->Enter Email ->Click Next  3] Click "Need help with Login"  4] Click on Reset Password.  User-added image Avoid bookmarking reset password link or accessing it directly.
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