How to resolve SDMS Client Error : COM Object creation failure: Error loading type library/DLL
Article ID: KB0082735
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.0 and later versions |
Description
SDMS Client throws the error : COM Object creation failure: No such interface supported either after a fresh install or after a Windows update.
A variation of this error seen from Enterprise Manager will look like this :
Probable cause : Likely either failure to run the installer as an administrator or Windows update changing IIS permissions or due to group policy restriction on the server.
A variation of this error seen from Enterprise Manager will look like this :
Probable cause : Likely either failure to run the installer as an administrator or Windows update changing IIS permissions or due to group policy restriction on the server.
Issue/Introduction
SDMS Client throws the below error after installation or after Windows update :
COM Object creation failure: Error loading type library/DLL
Environment
Windows
Resolution
To resolve this error:
1. Remote into SDMS server with administrator privileges.
2. Stop the SDMS Service
3. Launch Command Prompt as an administrator and run "regsvr32 SDMSServicePS.dll" (from the SDMS installation directory)
4. In the same command prompt, run "SDMSService /service" to re-register the SDMS Service
5. Reset IIS with iisreset command
6. Start the service
Check if the error is resolved. If the error persists, browse to the SDMS Installation directory and ensure that security for files : SDMSServicePS.dll and SDMSService.exe is as follows:
IUSR has Read and Read&Execute
SWS_SDMS_USERS group has Read and Read&Execute
NT_AUTHORITY\NETWORKSERVICE has Read and Read&Execute
Check if the error is resolved.
If the error still persists, launch Control Panel and click on Application Pools and chose SDMSAppPool then advanced settings.
Change the identity from Application pool Identity to Network service.
1. Remote into SDMS server with administrator privileges.
2. Stop the SDMS Service
3. Launch Command Prompt as an administrator and run "regsvr32 SDMSServicePS.dll" (from the SDMS installation directory)
4. In the same command prompt, run "SDMSService /service" to re-register the SDMS Service
5. Reset IIS with iisreset command
6. Start the service
Check if the error is resolved. If the error persists, browse to the SDMS Installation directory and ensure that security for files : SDMSServicePS.dll and SDMSService.exe is as follows:
IUSR has Read and Read&Execute
SWS_SDMS_USERS group has Read and Read&Execute
NT_AUTHORITY\NETWORKSERVICE has Read and Read&Execute
Check if the error is resolved.
If the error still persists, launch Control Panel and click on Application Pools and chose SDMSAppPool then advanced settings.
Change the identity from Application pool Identity to Network service.
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