SPO process displays as STARTING state but then goes to SHUTTING DOWN state

SPO process displays as STARTING state but then goes to SHUTTING DOWN state

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Article ID: KB0082421

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Updated On:

Products Versions
TIBCO iProcess Engine (SQL) 11.6.0

Description

SPO process displays as STARTING state but then goes to SHUTTING DOWN state

Issue/Introduction

SPO process displays as STARTING state but then goes to SHUTTING DOWN state

Environment

TIBCO iProcess Engine (Oracle) 11.6.0 +HF 02

Resolution

SPO Server log (SWEntObjSv01.log) contains the errors:
24728|06B5C|02/09/2018 09:34:39.251|00000002|ERROR|find_udp_port_num: UDP service (staffware-udp) not found   error (11004)
24728|06B60|02/09/2018 09:34:39.252|00000004|ERROR|find_tcp_port_num: TCP service (staffware-tcp) not found   error (11004)
 
The SPO server is configured to use “staffware-udp”  and  “staffware-tcp” however there are no services with these names in the services file.
 
UNIX platform the services file is /etc/services
Windows platform the services files is C:\Windows\system32\drivers\etc\services
 
The resolution is to either:
1. Add the missing entries to the services file
or
2. Update the SPP server configuration to use existing entries that are in the services file
 
Restart the SPO server(s) after resolving the above, e.g.
    swsvrmgr START 1 SPO
 
 
 

Additional Information

TIBCO iProcess SPO Server Administartor's Guide