Scheduled Updates job triggered via SOAP Web Service fails.

Scheduled Updates job triggered via SOAP Web Service fails.

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Article ID: KB0075754

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Updated On:

Products Versions
Spotfire Server 7.5 and Above

Description

Scheduled Update triggered via SOAP Web Service does not update or trigger the Reload. 
The file '055584d6-c405-4883-abd2-a7c5a69b88f7' could not be found or accessed.
 
The following error is returned in the logs.
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scheduledupdates@SPOTFIRESYSTEM;Spotfire.Dxp.Web.Library.ScheduledUpdates;"Load of '/Analysis/Anlaysis_name 055584d6-c405-4883-abd2-a7c5a69b88f7' () failed (JobDefinitionId=9f9e989a-8a92-44ce-b938-1c836efcda80, JobInstanceId=1bbbc3c3-888a-49b9-9535-38ab7e74841c)"
Spotfire.Dxp.Framework.Library.LibraryException: The file '055584d6-c405-4883-abd2-a7c5a69b88f7' could not be found or accessed.
   at Spotfire.Dxp.Web.LibraryAnalysisFileProvider.GetFileInfo(Guid id)
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Symptoms:
No Reload is triggered and the Activity tab of the Scheduling and Routing Section of the Administrator Console has the following error message. 
 
Example message: The file '055584d6-c405-4883-abd2-a7c5a69b88f7' could not be found or accessed.

Cause:
The Scheduled Update user does not have access permission to this file.

Issue/Introduction

Scheduled Updates job triggered via SOAP Web Service fails.

Resolution

Give the ScheduledUpdates@Spotfiresystem user Access Permission to all folders that are required for the analysis refresh.

Example: The Analysis Folder, Information Link folder, Filters etc.

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