TIBCO Scribe® Insight Setup Restart Pending

TIBCO Scribe® Insight Setup Restart Pending

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Article ID: KB0078914

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Updated On:

Products Versions
TIBCO Scribe Insight All Insight Versions

Description

If you are installing TIBCO Scribe® Insight and are getting a message that a reboot is required (even after you have just rebooted), then there are a couple of possible causes.  There may be a Windows Update that may not have installed properly and preventing a reboot from being effective in completing the upgrade.  Check the Windows Update > View update history for any updates that may have failed and require attention before a reboot will successfully install the update.  Second, you may have some orphaned registry keys left over from a previous install or installs.

The existence of the Registry files below may cause this error.  Make a backup copy of the Registry and then delete the key(s) listed below.  It is common to find just one of the keys listed below.  After deleting the keys below, right-click - Run as Administrator on Setup.exe to open the Install Wizard.  

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

The file above is the most common, however those below can also trigger this behavior:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress
 
If working on a 64-bit machine, you may find the settings in the following registry keys instead of those listed above:
 
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnceEx
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Installer\InProgress
 

Issue/Introduction

Install Wizard - Setup.exe Generates an Error or Popup - A previous program installation was not completed. You need to restart your computer to complete that installation before running TIBCO Scribe® Insight Setup. If you have already restarted your computer and are still seeing this message, click the link below to view information on how to resolve this issue.

Attachments

TIBCO Scribe® Insight Setup Restart Pending get_app