Setting up Sites and seeing "The analysis could not be opened because no web player services are available in resource pool(s)"

Setting up Sites and seeing "The analysis could not be opened because no web player services are available in resource pool(s)"

book

Article ID: KB0083327

calendar_today

Updated On:

Products Versions
Spotfire Server 7.9 and higher

Description

You have followed the steps in documentation to create the Sites. 

1). Created the site (create-site) and set-public-address to specific TSS for new site.
2). Moved a server to the new site with the set-site command and verified the nodemanager.properties file reflected the new site.
3). Created file based routing rule to route to a new site.
4). Open a report and get "The analysis could not be opened because no web player services are available in resource pool(s)"

Issue/Introduction

In this article you will see what may cause the error "The analysis could not be opened because no web player services are available in resource pool(s)" when opening a report on a web browser for a Sites and how to resolve it.

Resolution

You may not have configed a set-public-address for the original site. In the above, only new site that were created had it's public address set. Each site needs this. The configured public address will be used when generating absolute URLs. A public address must be configured if the Spotfire Server is accessed through a load balancer or reverse proxy.

Additional Information

Sites
https://docs.tibco.com/pub/spotfire_server/7.10.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-EC9DEFE0-C31F-48DF-8E13-11D8E4856E2D.html

set-public-address
https://docs.tibco.com/pub/spotfire_server/7.10.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-1168B883-EFAE-4F42-A652-45FF2A7CC143.html
Powered by Wolken Software