Share Link option uses internal IP address with Mac app
Article ID: KB0079195
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analytics for Apple macOS | All supported versions |
Description
Spotfire Server is installed on AWS, with different Public and Internal IP addresses. Customer can connect to Spotfire Server using the Public IP address, but if the "Share Link" option is used it will be generated using the Internal IP address, causing confusion.
Issue/Introduction
If different IP addresses are used in AWS for Public and Internal IP then incorrect one may be used with 'Share Link' option
Environment
Product: TIBCO Spotfire Analytics for Apple MacOS
Product: TIBCO Spotfire Web Player
Version: All supported versions
OS: All supported Operating Systems
Resolution
Spotfire Web Player uses the Internal IP address, so setting up to use the Public IP address resolves this issue.
Feedback
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