Spotfire Analyst fails to install with error - "The file was blocked because it does not have a valid digital signature that verifies the publisher"
Article ID: KB0075950
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | 7.8.0 and above |
Description
Error when trying to install Spotfire Analyst
The install fails with the message "The file was blocked because it does not have a valid digital signature that verifies the publisher"
Cause:
Generally caused due to Proxy,Antivirus or company policy which blocks the autoupdate of certificates.
The install fails with the message "The file was blocked because it does not have a valid digital signature that verifies the publisher"
Cause:
Generally caused due to Proxy,Antivirus or company policy which blocks the autoupdate of certificates.
Issue/Introduction
Spotfire Analyst fails to install. Error - "The file was blocked because it does not have a valid digital signature that verifies the publisher"
Resolution
1) Update the Internet options to "Allow sotfware to run or install even if the signature is invalid". and try to install again.
If the install still fails
2)Check the event viewer logs i.e Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer and then Click Windows Logs and click Application
3)Check for error, check the attached xlsx file for more details
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Failed auto update retrieval of third-party root certificate from: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/3679CA35668772304D30A5FB873B0FA77BB70D54.crt> with error: -2145844745 (0x801901f7).
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