Spotfire Server windows service fails to restart after configuring startup service settings to capture TLS communication
Article ID: KB0079278
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | All Supported Versions |
Description
When you configure Spotfire Server startup service settings by following the KB article 000029083 to capture the TLS communication.Spotfire server service may fail to start with the following message in Event viewer System logs(Attached).
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The TIBCO Spotfire Server X.X service terminated with the following service-specific error
The system cannot open the file.
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The TIBCO Spotfire Server X.X service terminated with the following service-specific error
The system cannot open the file.
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Issue/Introduction
Spotfire Server windows service fails to restart after configuring startup service settings to capture TLS communication
Environment
All Supported Environments
Resolution
Make sure there aren't any syntactical errors in the options value you added in registry entry of
"HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\TssXXX\Parameters\Java"
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-javaagent:C:\tibco\tss\X.X.0\tomcat\lib\jSSLKeyLog.jar=C:\tibco\tss\X.X.0\tomcat\logs\ssl.log
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Also make sure the folder structure you mentioned does exist and jSSLKeyLog.jar is copied.
"HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\TssXXX\Parameters\Java"
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-javaagent:C:\tibco\tss\X.X.0\tomcat\lib\jSSLKeyLog.jar=C:\tibco\tss\X.X.0\tomcat\logs\ssl.log
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Also make sure the folder structure you mentioned does exist and jSSLKeyLog.jar is copied.
DISCLAIMER :
TIBCO does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft KnowledgeBase
Additional Information
https://support.tibco.com/s/article/How-to-use-Wireshark-to-capture-TLS-communication-between-the-Spotfire-server-the-Node-manager-and-running-services-on-the-node-manager
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