TIBCO Spotfire Installed Client has display, layout, or border issues when Windows display scaling is not the default 100%

TIBCO Spotfire Installed Client has display, layout, or border issues when Windows display scaling is not the default 100%

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Article ID: KB0082603

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Updated On:

Products Versions
Spotfire Analyst 7.6 to 7.10

Description

When running Windows 7 or Windows 10 with non-default text scaling of 125% or 150%, the embedded browser's devicePixelRatio will be modified causing a number of potential issues.

  • Dragging splitters to resize visualizatyions does not work.
  • All Forms based popovers like axis selectors and context menus are in the wrong place.
  • Layout is does not look the same in the two browser implementations (windowed and off-screen).
  • Start page layout is not centered.
  • Dialogs have incorrect spacing/alignment.
See following screenshots for some examples:

Dragging splitters to resize visualizations is offset from the mouse cursor:
User-added image

The start page layout is off-center:
User-added image

Dialog elements are not located correctly:
User-added image

Incorrect spacing in the axis selector:
User-added image

Issue/Introduction

The TIBCO Spotfire Installed Client has display, layout, or border issues when the custom text size scale (Windows display scaling) is not 100%

Resolution

Set the Windows Scaling to 100% or upgrade to TIBCO Spotfire version 7.11 or higher where this is resolved permanently.
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