Statistica Server (WebStatistica) Error "Failed to load the navigation menu"
Article ID: KB0079556
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 13.3.1 and above. |
Description
The follow error occurs in Statistica Server (WebStatistica):
Issue/Introduction
This article will discuss the cause the solution to the WebStatistica error of "Failed to load the navigation menu."
Environment
Windows operating system only. Statistica Server versions only.
Resolution
The cause is likely the hostname of the server has changed. To fix this, follow the steps below:
1. Open the config.php file, typical location is <server drive>:WebSTATISTICAPub\wwwroot:
2. Change the SoapHost value and click File-->Save:
3. If Data Entry is used, open the web.config file and change the WebSTATHost value (line 67):
4. Click File-->Save to save the updated file.
5. Restart the WebStatistica service
WebStatistica should load the navigation menu.
1. Open the config.php file, typical location is <server drive>:WebSTATISTICAPub\wwwroot:
2. Change the SoapHost value and click File-->Save:
3. If Data Entry is used, open the web.config file and change the WebSTATHost value (line 67):
4. Click File-->Save to save the updated file.
5. Restart the WebStatistica service
WebStatistica should load the navigation menu.
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