Statistica installation fails to run to completion
Article ID: KB0081037
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 10, 11, 12.x, 13.3.x |
Description
The installer starts and allows the me to enter the installation keys, etc. but then fails to run to completion or gives an error and "rolls back". Statistica never completes the install. How can I fix this so Statistica will install?
Issue/Introduction
This article discusses the steps to try when Statistica installation fails to run to completion or installation rolls back.
Environment
Windows XP for V10, 11, and 12.x
Windows 7 and above for 13.x
Resolution
It is recommended to try each stage in succession until the installer runs to completion:
STAGE 1
1. Uninstall all versions of Statistica if possible.
2. Delete all of the StatSoft folders under Program Files.
3. Close out of all running programs. Navigate to the temp directory (type %temp% into the Windows Explorer address bar or in the Run... box). Delete all files and folders in the temp folder but do not delete the temp folder itself.
4. Install all Windows Updates.
5. Restart the computer.
6. Temporarily disable UAC (User Account Control).
7. Temporarily disable any anti-virus or anti-spyware programs. (In some cases, the IT staff needs to configure the anti-virus, anti-spyware, or other security application to allow Statistica to install successfully).
8. Re-run the Statistica installation (as an Administrator).
STAGE 2
1. From an admin command prompt, run the following commands (the first two commands may not return a message).
a. Msiexec /unregister
b. Msiexec /regserver
c. REGSVR32 MSI.DLL
2. Ensure that the 'Windows Modules Installer' service is set to Manual (or Automatic) for the 'Startup Type' and is not set to Disabled. You can find the list of services in Control Panel | Administrative Tools | Services.
3. Restart the computer and re-run the Statistica installation (as an Administrator).
STAGE 3
If the installer still does not finish, get the STATMSI.Log and analyze it for any error codes. Most of the error codes found in the installer log can be searched for on the internet since they will be standard MSI errors. Most times this can lead to a solution. To find the install log file, click Start | Run and type %temp%. In the temp folder, find STATMSI.log.
Also search the TIBCO knowledge base for the installation error.
STAGE 4
In extreme cases, it may be necessary to capture a Process Monitor log (see the knowledge base article How to use Process Monitor for troubleshooting Statistica) and provide that along with a STATMSI.log from the same installation. It is important that the Process Monitor log and the StatMSI.log be from the same installer run so that the time stamps will match when we analyze them.
STAGE 1
1. Uninstall all versions of Statistica if possible.
2. Delete all of the StatSoft folders under Program Files.
3. Close out of all running programs. Navigate to the temp directory (type %temp% into the Windows Explorer address bar or in the Run... box). Delete all files and folders in the temp folder but do not delete the temp folder itself.
4. Install all Windows Updates.
5. Restart the computer.
6. Temporarily disable UAC (User Account Control).
7. Temporarily disable any anti-virus or anti-spyware programs. (In some cases, the IT staff needs to configure the anti-virus, anti-spyware, or other security application to allow Statistica to install successfully).
8. Re-run the Statistica installation (as an Administrator).
STAGE 2
1. From an admin command prompt, run the following commands (the first two commands may not return a message).
a. Msiexec /unregister
b. Msiexec /regserver
c. REGSVR32 MSI.DLL
2. Ensure that the 'Windows Modules Installer' service is set to Manual (or Automatic) for the 'Startup Type' and is not set to Disabled. You can find the list of services in Control Panel | Administrative Tools | Services.
3. Restart the computer and re-run the Statistica installation (as an Administrator).
STAGE 3
If the installer still does not finish, get the STATMSI.Log and analyze it for any error codes. Most of the error codes found in the installer log can be searched for on the internet since they will be standard MSI errors. Most times this can lead to a solution. To find the install log file, click Start | Run and type %temp%. In the temp folder, find STATMSI.log.
Also search the TIBCO knowledge base for the installation error.
STAGE 4
In extreme cases, it may be necessary to capture a Process Monitor log (see the knowledge base article How to use Process Monitor for troubleshooting Statistica) and provide that along with a STATMSI.log from the same installation. It is important that the Process Monitor log and the StatMSI.log be from the same installer run so that the time stamps will match when we analyze them.
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