Support Policy (End of Support) for the TIBCO Spotfire 10.2 product family
Article ID: KB0107246
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | 10.2 and lower |
| Spotfire Business Author | 10.2 and lower |
| Spotfire Enterprise Runtime for R | 4.4.1 and lower |
Description
June 28, 2019
On June 30, 2020, TIBCO is officially ending support for version 10.2 and prior versions of the TIBCO Spotfire product family. This includes the following products:
This also includes release 4.4.1 and prior versions of the following product
Note:
This action will take effect on June 30, 2020. The purpose of this notification is to officially communicate this policy and request that you upgrade as soon as possible to a supported release of the product.
During the next 12 months, Support will answer product questions, but no new defect corrections, in the form of hotfixes or service packs, will be provided.
Cases on the releases being retired will no longer be accepted after June 30, 2020. Cases under investigation for the releases being retired will be closed as of the retirement date, June 30, 2020.
Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade. Note: Starting with version 7.11, some release versions of TIBCO Spotfire products are designated as Long Term Support (LTS) versions. Please refer to the following page for more information about LTS releases: https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm. As part of your upgrade planning, please make sure to determine what type of release - LTS or Mainstream (non-LTS) - best suits your needs.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Portal (https://support.tibco.com), where existing hotfixes will also continue to be available to all customers beyond the retirement date.
To ensure that you receive future retirement notices, make sure to subscribe to them in the TIBCO Support Portal, in the following way:
1. Login to the TIBCO Support Portal (https://support.tibco.com)
2. In the upper right corner, under the menu item with your name, select "Product Interests and Knowledge Base Subscriptions"
3. In the Subscription section, select the TIBCO products of interest to you
4. In the Configure Subscriptions section, select the types of notifications you want to receive.
Please contact TIBCO Support for any clarifications regarding this support policy.
On June 30, 2020, TIBCO is officially ending support for version 10.2 and prior versions of the TIBCO Spotfire product family. This includes the following products:
- TIBCO Analytics
- TIBCO Analytics Business Author Add-On
- TIBCO Analytics Consumer Add-On
- TIBCO Spotfire Automation Services
- TIBCO Spotfire Analyst
- TIBCO Spotfire Business Author
- TIBCO Spotfire Consumer
- TIBCO Spotfire Desktop
- TIBCO Spotfire Desktop Developer Edition
- TIBCO Spotfire Developer
- TIBCO Spotfire Qualification
- TIBCO Spotfire Server
This also includes release 4.4.1 and prior versions of the following product
- TIBCO Enterprise Runtime for R
Note:
- TIBCO Spotfire version 7.11 LTS is not affected by this announcement.
This action will take effect on June 30, 2020. The purpose of this notification is to officially communicate this policy and request that you upgrade as soon as possible to a supported release of the product.
During the next 12 months, Support will answer product questions, but no new defect corrections, in the form of hotfixes or service packs, will be provided.
Cases on the releases being retired will no longer be accepted after June 30, 2020. Cases under investigation for the releases being retired will be closed as of the retirement date, June 30, 2020.
Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade. Note: Starting with version 7.11, some release versions of TIBCO Spotfire products are designated as Long Term Support (LTS) versions. Please refer to the following page for more information about LTS releases: https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm. As part of your upgrade planning, please make sure to determine what type of release - LTS or Mainstream (non-LTS) - best suits your needs.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Portal (https://support.tibco.com), where existing hotfixes will also continue to be available to all customers beyond the retirement date.
To ensure that you receive future retirement notices, make sure to subscribe to them in the TIBCO Support Portal, in the following way:
1. Login to the TIBCO Support Portal (https://support.tibco.com)
2. In the upper right corner, under the menu item with your name, select "Product Interests and Knowledge Base Subscriptions"
3. In the Subscription section, select the TIBCO products of interest to you
4. In the Configure Subscriptions section, select the types of notifications you want to receive.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy (End of Support) for the TIBCO Spotfire 10.2 product family
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