Support Policy (End of Support) for the TIBCO Spotfire 7.9, 7.12 and 7.13 product families
Article ID: KB0107306
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | 7.9, 7.12, 7.13 |
| Spotfire Automation Services | 7.9, 7.12, 7.13 |
| Spotfire Desktop | 7.9, 7.12, 7.13 |
Description
September 28, 2018
On September 30, 2019, TIBCO is officially ending support for version 7.9, 7.12 and 7.13 of the TIBCO Spotfire product family. This includes the following products:
This action will take effect on September 30, 2019. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported version of the product.
Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade. Note: Starting with version 7.11, some release versions of TIBCO Spotfire products are designated as Long Term Support (LTS) versions. Please refer to the following page for more information about LTS releases: https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm. As part of your upgrade planning, please make sure to determine what type of release - LTS or Mainstream (non-LTS) - best suits your needs.
During the next 12 months, Support will answer product questions, but no new defect corrections, in the form of hotfixes or service packs, will be provided for the releases being retired.
Cases on the releases being retired will no longer be accepted after September 30, 2019. Cases under investigation for the releases being retired will be closed as of the retirement date, September 30, 2019.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Portal (https://support.tibco.com), where existing hotfixes will also continue to be available to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
On September 30, 2019, TIBCO is officially ending support for version 7.9, 7.12 and 7.13 of the TIBCO Spotfire product family. This includes the following products:
- TIBCO Analytics
- TIBCO Analytics Business Author Add-On
- TIBCO Analytics Consumer Add-On
- TIBCO Spotfire Analyst
- TIBCO Spotfire Automation Services
- TIBCO Spotfire Business Author
- TIBCO Spotfire Consumer
- TIBCO Spotfire Desktop
- TIBCO Spotfire Desktop Developer Edition
- TIBCO Spotfire Developer
- TIBCO Spotfire Qualification
- TIBCO Spotfire Server
- TIBCO Spotfire versions 7.10 and 7.11 LTS are not affected by this announcement.
- TIBCO Spotfire Statistics Services version 7.5 is not affected since this is the most current release of that product for use with Spotfire version 7.10.
This action will take effect on September 30, 2019. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported version of the product.
Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade. Note: Starting with version 7.11, some release versions of TIBCO Spotfire products are designated as Long Term Support (LTS) versions. Please refer to the following page for more information about LTS releases: https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm. As part of your upgrade planning, please make sure to determine what type of release - LTS or Mainstream (non-LTS) - best suits your needs.
During the next 12 months, Support will answer product questions, but no new defect corrections, in the form of hotfixes or service packs, will be provided for the releases being retired.
Cases on the releases being retired will no longer be accepted after September 30, 2019. Cases under investigation for the releases being retired will be closed as of the retirement date, September 30, 2019.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Portal (https://support.tibco.com), where existing hotfixes will also continue to be available to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy (End of Support) for the TIBCO Spotfire 7.9, 7.12 and 7.13 product families
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