Support Policy for TIBCO Patterns - Search release 3.x, 4.x and 5.0.x

Support Policy for TIBCO Patterns - Search release 3.x, 4.x and 5.0.x

book

Article ID: KB0107342

calendar_today

Updated On:

Products Versions
TIBCO Patterns 3.x, 4.x and 5.0.x

Description

[January 30, 2018]

Support for release 3.x, 4.x and 5.0.x of TIBCO Patterns - Search Software, and for release 1.0.0 of TIBCO ActiveMatrix BusinessWorks Plug-in for Patterns - Search Software. This action will take effect on January 31, 2019.  

TIBCO Patterns Software includes following products:

TIBCO Patterns - Search (prior product name TIBCO Matching Engine)
TIBCO Patterns - Learn (prior product name TIBCO Machine Learning Engine)
TIBCO Patterns - Search+Learn (prior product name TIBCO Matching Platform)

The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.  Check the TIBCO Product Download Site  (http://edelivery.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months, Support will answer product questions, but enhancements, service pack releases and hotfixes will not be provided.   
 
Service Requests on the above releases will no longer be accepted after January 31, 2019. Service Requests under investigation for the releases being retired will be closed as of the retirement date, January 31, 2019.  
 
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available to all customers beyond the retirement date.
 
Please contact TIBCO Support for any clarifications regarding this Retirement Notice.

Issue/Introduction

Support Policy for TIBCO Patterns - Search release 3.x, 4.x and 5.0.x

Environment

All