Support Policy for the TIBCO Spotfire 7.5 product family
Article ID: KB0107372
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | 7.5 |
| Spotfire Automation Services | 7.5 |
| Spotfire Web Player | 7.5 |
Description
June 30, 2017
TIBCO is officially ending support for release 7.5 and prior versions of the TIBCO Spotfire product family. This includes the following products:
Please note that TIBCO Spotfire Statistics Services of version 7.5 is not affected since this is the most current release of that product.
This action will take effect on June 30, 2018. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Cases on the releases being retired will no longer be accepted after June 30, 2018. Cases under investigation for the releases being retired will be closed as of the retirement date, June 30, 2018.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Portal (https://support.tibco.com), where hot fixes will also continue to be available to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
TIBCO is officially ending support for release 7.5 and prior versions of the TIBCO Spotfire product family. This includes the following products:
- TIBCO Analytics
- TIBCO Analytics Business Author Add-On
- TIBCO Analytics Consumer Add-On
- TIBCO Spotfire Analyst
- TIBCO Spotfire Automation Services
- TIBCO Spotfire Business Author
- TIBCO Spotfire Consumer
- TIBCO Spotfire Desktop
- TIBCO Spotfire Desktop Developer Edition
- TIBCO Spotfire Developer
- TIBCO Spotfire Qualification
- TIBCO Spotfire Server
Please note that TIBCO Spotfire Statistics Services of version 7.5 is not affected since this is the most current release of that product.
This action will take effect on June 30, 2018. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Cases on the releases being retired will no longer be accepted after June 30, 2018. Cases under investigation for the releases being retired will be closed as of the retirement date, June 30, 2018.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Portal (https://support.tibco.com), where hot fixes will also continue to be available to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy for the TIBCO Spotfire 7.5 product family
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