TIBCO Cloud Integration Connect (Scribe Online) will undergo a planned release periodically to implement crucial updates and improvements with an expected downtime of 15 minutes for cloud agents. For more details on release dates for your data centers, please refer https://status.cloud.tibco.com.

Please find the FAQs below for your reference:

FAQ

• What will happen to my integrations that are currently running?
  • Any integration that is actively processing data and using a Cloud Agent during the downtime will terminate and generate a fatal error for the run.
• Will my agents come back online automatically?
  • Yes - the UI will show when they are Ready.
• What will happen to my high watermark?
  • If you were actively processing data and received a fatal error, your High Water Mark will behave improperly and we highly recommend ensuring there are no scheduled runs during this time. 
• What will happen to my execution history?
  • Any rows that had been transacted during the downtime may not show up in your Execution History properly. We highly recommend not running any integrations during this scheduled downtime. 
• What happens to my request-reply or message map endpoints?
  • Message Maps that receive data will have that data queued up until the agent comes back and will be processed at that time. 
  • Request Reply Maps that receive data will get an error stating “Agent Unavailable” during that time and that data will need to be re-sent for processing. 
  • Any integration that is actively processing data and using a Cloud Agent during the downtime will terminate and generate a fatal error for the run.
• How will I know when the maintenance has begun, and once ended?
  • We will update the status page when the maintenance begins and when it is completed. 
• Will there be issues with the UI during this time?
  • No. 
• What if my agent won't come online after 15 min of downtime?
  • Please open a support case if you see any issues after the maintenance period. 
• Can I reprocess the failed rows during the downtime?
  • No, as to reprocess the data, we need to execute the map on the agent.
• Can I debug the map during the downtime?
  • No.
• What if I am running my jobs on On-Prem Agents during this outage?
  • As the outage is ONLY for the Cloud agents, the jobs on the on-premise agents will keep running as usual.

If you have any questions or concerns, please contact customer support via the TIBCO Support Portal at https://support.tibco.com.