TIBCO Spotfire Analyst, Web Player and Automation Services action log events are missing from User Action Logs

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Article ID: KB0080491

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Updated On:

Products	Versions
Spotfire Server	7.5 and higher

Description

The Action logs collect user actions from the Spotfire system which is useful for auditing, monitoring, or investigation purposes (see "Action logs and system monitoring" reference for more details). After enabling the Action Logging, you might still be missing events from the Spotfire clients like TIBCO Spotfire Analyst, Web Player and Automation Services. These events have categories ending in "_pro" for Spotfire Analyst, "_wp" for the Spotfire Web Player, and "_as" for Automation Services. For example: analysis_as, analysis_pro, and analysis_wp (See "Action log categories" reference for a complete list).

This article describes why those are missing and what steps to take to get those enabled.

Resolution

If the Action log events from the clients are not being recorded in the Action logs, then the most likely reason is that the "Action log web service" has not been enabled, which is responsible for processing the events from the clients.

To enable the web service, following either of the following procedures:

Configuring the action log web service from the configuration tool

or:

Configuring the action log web service from the command line

Additionally, after enabling the Action Log Web Service on the TIBCO Spotfire Server, please restart the Web Player, Automation Services, and Analyst clients to ensure the action log information is collected.