TIBCO Spotfire Automation Services Server Errors - "The 'Spotfire .HanaAdapter' data connector is not available." as it cannot find DLL files for the HANA data connector, even if they exist

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Article ID: KB0081340

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Updated On:

Products	Versions
Spotfire Automation Services	7.0 and earlier

Description

TIBCO Spotfire Automation Services Server throwing the error - "The 'Spotfire .HanaAdapter' data connector is not available." as it is not able to find the SAP HANA connector .dll files even when the corresponding SAP HANA .dll files are present inside the Bin folder of TIBCO Automation Services installation directory.

Symptoms:
Inside TIBCO Spotfire Automation log file(Spotfire.Dxp.Automation.log), below error message is logged -

The 'Spotfire .HanaAdapter' data connector is not available.
Reason: The connector has not been deployed.

Cause:
Entry for SAP HANA connector is wrong or missing inside the Addins.xml File.

Issue/Introduction

TIBCO Spotfire Automation Services Server Errors - "The ' Spotfire.HanaAdapter' data connector is not available." as it cannot find DLL files for the HANA data connector, even if they exist.

Environment

All Supported Operating Systems

Resolution

Make sure below entry is present inside Addins.xml file (<Installation directory>\Automation Services\x.x\webroot\bin) on Automation Server Machine -

<AddIn FullTypeName="Spotfire.Dxp.Data.Adapters.Hana.HanaAddIn, Spotfire.Dxp.Data.Adapters.Hana.AddIn"/>

Note: The entry present in the below reference link for SAP HANA is incorrect. So please make use of the above mentioned entry for the SAP HANA.

Reference Image - "Addins.PNG"

Additional Information

https://docs.tibco.com/pub/spc/4.0.0/doc/pdf/TIB_spc_4.0.0_installation.pdf

Attachments

TIBCO Spotfire Automation Services Server Errors - "The 'Spotfire .HanaAdapter' data connector is not available." as it cannot find DLL files for the HANA data connector, even if they exist get_app

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