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Article ID: KB0076007
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Updated On:
Description
The TIBCO Spotfire Server URL may fail to load in the browser, showing a "An internal error has occurred. Go to start page" error as below screenshot along with the following warning in the server.log even after successful server startup message in catalina log ( from <TSS installation folder>\tomcat\logs).
This behavior is regardless of authentication type on Spotfire server.
server.log ( From <TSS installation folder>\tomcat\logs) captures warnings like “HTTP method GET is not allowed” or “HTTP method GET is not allowed” :
Example logs for HTTP method POST: WARN 2020-02-28T16:49:05,493-0800 [unknown, #-, #261] server.security.HttpMethodsFilter: HTTP method POST is not allowed for URI /spotfire/nodemanager/trust/ocsp
WARN 2020-02-28T16:49:06,502-0800 [unknown, #1, #42] server.security.HttpMethodsFilter: HTTP method POST is not allowed for URI /spotfire/nodemanager/command
WARN 2020-02-28T16:49:43,540-0800 [unknown, #11, #336] server.security.HttpMethodsFilter: HTTP method POST is not allowed for URI /spotfire/nodemanager/messages
WARN 2020-02-28T16:49:06,502-0800 [] server.http.HttpCallable: Failed to send ServiceConfigCommand request to 'https://tss-kerberos1.boston.local:9403/spotfire/nodemanager/command' : 405
org.springframework.web.client.HttpClientErrorException$MethodNotAllowed: 405
at org.springframework.web.client.HttpClientErrorException.create(HttpClientErrorException.java:87) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:122) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:102) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.ResponseErrorHandler.handleError(ResponseErrorHandler.java:63) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.RestTemplate.handleResponse(RestTemplate.java:778) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:736) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:670) ~[spring-web.jar:5.1.5.RELEASE]
at org.springframework.web.client.RestTemplate.postForEntity(RestTemplate.java:445) ~[spring-web.jar:5.1.5.RELEASE]
at com.spotfire.server.http.HttpCallable.call(HttpCallable.java:108) ~[spotfire-node-manager.jar:?]
at com.spotfire.server.http.HttpCallable.call(HttpCallable.java:36) ~[spotfire-node-manager.jar:?]
at java.util.concurrent.FutureTask.run(FutureTask.java:266) ~[?:1.8.0_201]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) ~[?:1.8.0_201]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) ~[?:1.8.0_201]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) ~[?:1.8.0_201]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) ~[?:1.8.0_201]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_201] Example logs for HTTP method GET: WARN 2020-02-28T16:52:10,774-0800 [unknown, #9, #256] server.security.HttpMethodsFilter: HTTP method GET is not allowed for URI /spotfire/
WARN 2020-02-28T16:52:10,821-0800 [unknown, #9, #257] server.security.HttpMethodsFilter: HTTP method GET is not allowed for URI /spotfire/resources/min/app-lib.css
WARN 2020-02-28T16:52:10,821-0800 [unknown, #9, #258] server.security.HttpMethodsFilter: HTTP method GET is not allowed for URI /spotfire/resources/min/third-party.js
WARN 2020-02-28T16:52:10,821-0800 [unknown, #9, #259] server.security.HttpMethodsFilter: HTTP method GET is not allowed for URI /spotfire/resources/min/app.css
WARN 2020-02-28T16:52:10,821-0800 [unknown, #9, #260] server.security.HttpMethodsFilter: HTTP method GET is not allowed for URI /spotfire/resources/min/app.js
This can happen if the default HTTP methods are not present in Spotfire Server configuration under <allowed-http-methods> </allowed-http-methods> as below:
<allowed-http-methods> <method-name>DELETE</method-name> <method-name>GET</method-name> <method-name>HEAD</method-name> <method-name>PUT</method-name> </allowed-http-methods>
Resolution
This behavior is caused if current server configuration (configuration.xml) is missing GET or POST http methods.
To resolve follow below steps :
Issue/Introduction
This article will help you resolve the issue if the TIBCO Spotfire Server URL fails to load in the browser resulting in "An internal error has occurred. Go to start page" error.