TIBCO Spotfire Statistics Services fails to start with error “Error 1069: The service did not start due to logon failure”

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Article ID: KB0075817

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Updated On:

Products	Versions
Spotfire Statistics Services	All versions

Description

When starting up TIBCO Spotfire Statistics Services (TSSS) on windows computer you may see it fails to start with below error :

User-added image

This is applicable on windows OS where TIBCO Spotfire Statistics Service is configured to run by a service account in Windows Services Manager. This scenario is mostly applicable for clustered TSSS deployments where it is mandatory to run each node in cluster by a designated service account. This error can also occur in standalone installation if service account is used to run the service ( It is NOT mandatory to run standalone TSSS by a service account).

Environment

Windows OS

Resolution

This error can occur if given service account has not been granted "Log on as a service” rights from Local Security Policy on given machine. For clustered deployments this should be done on all the Manager Node and Worker Node machines in cluster.

To grant service access , follow below steps on Windows machine:

1. On the task bar, click Start >Control Panel > Administrative Tools > Local Security Policy.
2. In the Local Security Settings dialog box, under Security Settings, expand Local Policies, select User Rights Assignment, and then double click Log on as a service.
3. In the Log on as a service Properties dialog box, click Add User or Group, and then enter the service account used to run the TSSS service.