TIBCO Spotfire Statistics Services fails to start with error “Error 1069: The service did not start due to logon failure”

book

Article ID: KB0075817

calendar_today

Updated On:

Products	Versions
Spotfire Statistics Services	All versions

Description

When starting up TIBCO Spotfire Statistics Services (TSSS) on windows computer you may see it fails to start with below error :

User-added image

This is applicable on windows OS where TIBCO Spotfire Statistics Service is configured to run by a service account in Windows Services Manager. This scenario is mostly applicable for clustered TSSS deployments where it is mandatory to run each node in cluster by a designated service account. This error can also occur in standalone installation if service account is used to run the service ( It is NOT mandatory to run standalone TSSS by a service account).

Issue/Introduction

This article describes the reason why TSSS startup fails in windows services manager and solution to it.

Environment

Windows OS

Resolution

This error can occur if given service account has not been granted "Log on as a service” rights from Local Security Policy on given machine. For clustered deployments this should be done on all the Manager Node and Worker Node machines in cluster.

To grant service access , follow below steps on Windows machine:

1. On the task bar, click Start >Control Panel > Administrative Tools > Local Security Policy.
2. In the Local Security Settings dialog box, under Security Settings, expand Local Policies, select User Rights Assignment, and then double click Log on as a service.
3. In the Log on as a service Properties dialog box, click Add User or Group, and then enter the service account used to run the TSSS service.