TIBCO Spotfire Web Player or Automation Services fails to start, with log entry "process state switched to failure with exit value -2146232576".
Article ID: KB0071626
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | 11.5.0 and higher |
| Spotfire Automation Services | 11.5.0 and higher |
Description
After an installation or upgrade of TIBCO Spotfire, the Web Player or Automation Services instances may fail to start and in the service-<guid>-stdout.log in the Node Manager log folder, the following error will be seen
ERROR ...process state switched to failure with exit value -2146232576
ERROR ...process state switched to failure with exit value -2146232576
Issue/Introduction
TIBCO Spotfire Web Player or Automation Services fails to start, with error "Attempt to communicate with service was unsuccessful" and log entry "process state switched to failure with exit value -2146232576".
Environment
OS: Windows
Resolution
Starting with version 11.5.0, TIBCO Spotfire Web Player and TIBCO Spotfire Automation Services both require Microsoft .NET Framework 4.8 or later.
To resolve, please make sure that you have Microsoft .NET Framework 4.8 or later installed on the Node Manager server that hosts the service. For reference, see the system requirements for the Web Player and Automation Services here.
To resolve, please make sure that you have Microsoft .NET Framework 4.8 or later installed on the Node Manager server that hosts the service. For reference, see the system requirements for the Web Player and Automation Services here.
Additional Information
System requirements for Spotfire® Web Player version 12.0 LTS
System requirements for Spotfire® Automation Services – Service, version 12.0 LTS
System requirements for Spotfire® Automation Services – Service, version 12.0 LTS
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