After connecting to Salesforce using the TIBCO Spotfire Connector for Salesforce via Add Data Tables > Salesforce.com and entering the credentials in the TIBCO Spotfire Installed Client or after entering credentials in the TIBCO Spotfire Web Player in an already published report, the Salesforce driver might crash which in turn causes Spotfire client to crash while loading Reports and Tables with a "TIBCO Spotfire has stopped working" popup as seen in the attached picture, without logging any error or exception in the client or ODBC debug logs.

This issue may occur if there are over 2000 reports in the connection and if the driver Salesforce ODBC 2.0.19 which is present in TIBCO Drivers 1.4 and TIBCO Drivers 1.5. 

The ODBC debug logs mentioned can be enabled per the instructions in the Reference section.

Note: A similar crash might also happen when there are not enough permissions on Reports or Tables. In this case an error like 'sObject ' ' not supported' can be seen in ODBC debug logs. See KB 000036082 for more details.

The TIBCO Salesforce Data connector may cause the TIBCO Spotfire installed client or TIBCO Spotfire Web Player to crash while loading Reports and Tables when there are more than 2000 reports

To resolve this issue, use Salesforce ODBC 2.0.21 (or higher) which is available under TIBCO Drivers 1.6. This loads all the Reports and Tables without crashing even if there are more than 2000 reports.

External: Enabling ODBC debug logging (Windows)

• https://www.ibm.com/support/knowledgecenter/en/SSULQD_7.2.1/com.ibm.nz.datacon.doc/t_datacon_enabling_odbc_logging_win.html

KB: 000036082 TIBCO Spotfire installed client or Spotfire Web Player crash while loading Reports and Tables from Salesforce data connector with error "sObject type 'XXXX' is not supported"

• https://support.tibco.com/s/article/TIBCO-Spotfire-installed-client-or-Spotfire-Web-Player-crash-while-loading-Reports-and-Tables-from-Salesforce-data-connector-with-error-sObject-type-XXXX-is-not-supported