"The page has been closed due to inactivity" or "Your analysis has been closed" messages are seen on the browser while accessing Spotfire server

"The page has been closed due to inactivity" or "Your analysis has been closed" messages are seen on the browser while accessing Spotfire server

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Article ID: KB0070085

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Updated On:

Products Versions
Spotfire Server All versions

Description

The below messages are seen on the web player. What does it mean? What is the difference?

  1.  
 The page has been closed due to inactivity Thank you for using Spotfire Continue
The page has been closed due to inactivity
2. 
 Your analysis has been closed. Reopen Analysis
Your analysis has been closed.

Issue/Introduction

This article provides information about the common messages that are seen on the Webplayer.

Environment

All

Resolution

Note:

  1. The idle session timeout default is 30 minutes (this can be changed from the Spotfire Server configuration)
  2. The inactivity timeout default is 2 hours (this can be changed from Spotfire.Dxp.Worker.Host.Web.config)

Understanding the difference and why it occurs is crucial. To help you achieve this, we've provided an example that will make things clearer for you.

Scenario 1:

  • When you log in to the web player, an idle timeout count will begin if you do not perform any activity or do not open DXP/analysis. Once the set idle time has been reached, you will be automatically logged out and the following message will appear:
     The page has been closed due to inactivity Thank you for using Spotfire Continue
  • Idle timeout is for your web login. (for example accessing Admin Console, Opening the Web Player.)
  • But when you click on "Continue" it will log in again without entering user credentials.
Line 21427: DEBUG;2024-03-15T04:38:34,529+00:00;2024-03-15 04:38:34,529;5d193f40-9250-44d7-9996-63bfa0020c37;15024873798Pic;BG Thread CheckWorkerUserSessions 87_5382;;;Spotfire.Dxp.Web.SiteManager;"Timer for checking user sessions in the worker started." Line 21428: DEBUG;2024-03-15T04:38:34,529+00:00;2024-03-15 04:38:34,529;5d193f40-9250-44d7-9996-63bfa0020c37;15024873798Pic;BG Thread CheckWorkerUserSessions 87_5382;;;Spotfire.Dxp.Web.SiteManager;"TryRecoverMemory found open analyses, so no action."

     The page has been closed due to inactivity

Scenario 2: 

  • When you log in to the web player and open the DXP/analysis, if you don't perform any activity on the open DXP/analysis, an inactivity timeout and an idle timeout count will begin. Once the set time for inactivity timeout and idle timeout is reached, you will see the following message.
     Your analysis has been closed. Reopen Analysis
  • This means that the inactivitySessionTimeout will only close your analysis file. However, your user session will remain active. Once you click "Reopen Analysis," the file will open without requiring login credentials.
  • inactivity timeout is for your opened DXP/analysis on the web player.
  • Note: It may also display the "Continue" option instead of "Reopen Analysis"Your analysis has been closed.

Additional Information

Doc: Idle session timeout

Doc: Inactivity timeout

KB: Overview of session timeouts in Spotfire