'The task could not be completed. Unable to load the file. File access denied.' error is seen while accessing an analysis file on TIBCO Spotfire Web Player
Article ID: KB0075827
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 7.5 and higher |
Description
While accessing an analysis file in the Web Player, the following error will be seen by all the users, including the members of "Administrator" group.
The following error will be seen in server.log file.
ERROR 2020-01-01T11:11:11,922-0300 [user@domain.com, #50, #500] wp.controller.ErrorPageController: Reference=xxxxx-xxxx-xxxx-xxxxx-xxxxx,waid=xxxxxxxxxxx-xxxxxx-xxxxxxxxxxxx ClientError: Unable to load the file. File access denied.
System.UnauthorizedAccessException: Access to the path '<TIBCO Spotfire Node Manager Installation Directory>\tibco\tsnm\<version>\nm\services\WebWorker-xx.x.xxxxx.xxxx-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx\Temp\xxxxxxxxxx-x\Library-xxxx\xxxxxxxx-xxxxxx.temp' is denied.
This issue can be seen if the service account running the "TIBCO Spotfire Node Manager" service does not have read and write access to the '<TIBCO Spotfire Node Manager Installation Directory>\tibco\tsnm\<version>\nm\services' path. As a result, Spotfire is not able to read/write into that directory.
The following error will be seen in server.log file.
ERROR 2020-01-01T11:11:11,922-0300 [user@domain.com, #50, #500] wp.controller.ErrorPageController: Reference=xxxxx-xxxx-xxxx-xxxxx-xxxxx,waid=xxxxxxxxxxx-xxxxxx-xxxxxxxxxxxx ClientError: Unable to load the file. File access denied.
System.UnauthorizedAccessException: Access to the path '<TIBCO Spotfire Node Manager Installation Directory>\tibco\tsnm\<version>\nm\services\WebWorker-xx.x.xxxxx.xxxx-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx\Temp\xxxxxxxxxx-x\Library-xxxx\xxxxxxxx-xxxxxx.temp' is denied.
This issue can be seen if the service account running the "TIBCO Spotfire Node Manager" service does not have read and write access to the '<TIBCO Spotfire Node Manager Installation Directory>\tibco\tsnm\<version>\nm\services' path. As a result, Spotfire is not able to read/write into that directory.
Issue/Introduction
The article explains will help you resolve the error "The task could not be completed. Unable to load the file. File access denied."
Resolution
To resolve this issue, grant read and write access permissions to the service account running "TIBCO Spotfire Node Manager" service on the following directory.
<TIBCO Spotfire Node Manager Installation Directory>\tibco\tsnm.
<TIBCO Spotfire Node Manager Installation Directory>\tibco\tsnm.
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