Adapter crashes when stopped from TIBCO Administrator 5.2.0 on Windows XP with Service Pack 2.
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Article ID: KB0089786
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Updated On:
Products
Versions
TIBCO Adapter for Remedy
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Not Applicable
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Description
Description: Symptoms ======== Adapter crashes when stopped from TIBCO Administrator 5.2.0 on Windows XP if Service Pack 2 is installed for windows OS. The following error will be thrown while adapter crashes. "adremedy.exe has encountered a problem and needs to close ................... "
This issue will be observed when adapter is deployed from TIBCO Administrator on Windows XP with Service Pack 2.
Impact ====== Loss of Functionality Unable to stop the adapter using TIBCO Administrator
Workaround ========== See Resolution section below.
Cause ===== The wrap.exe used by the adapter to build the adremedy.exe file does not work as expected when the Service Pack 2 has installed for Windows XP platform.
Resolution ========== The issue has been addressed in TRA 5.2.1 HF1. Please follow the below steps- - Take a backup of existing adremedy.exe file in the location <adapter home>/5.1/bin - Copy the wrap.exe from <tibco home>/tra/5.2/hotfix/bin to
<adapter home>/5.1/bin - Rename the wrap.exe to adremedy.exe - start the adapter using new adremedy.exe.
We plan to incorporate this resolution in the next release/hotfix of the adapter.
For more details on this please go through the readme.txt for TRA 5.2.1 HF1(refer to LBN# LBN1-60P7AD for more information). Symptoms:
Cause:
Issue/Introduction
Adapter crashes when stopped from TIBCO Administrator 5.2.0 on Windows XP with Service Pack 2.