Resolution:
TIBCO Spotfire Support has dedicated support staff in Boston, USA (US Support) and in Gotenburg, Sweden (EMEA Support). These offices provide support between 9 AM - 5 PM (local time), non-holidays. Below is a list of days (holidays) for which support offices are closed.
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2008:
Date                        US Support                             EMEA Support
Jan 1                       Closed                                 Closed
Jan 4                                                              Closed (1/2 day)
Feb 18                      Closed  
Mar 20                                                             Closed (1/2 day)
Mar 21                                                             Closed
Mar 24                                                             Closed
May 1                                                              Closed
May 26                      Closed  
Jun 6                                                              Closed
Jun 20                                                             Closed
Jul 3                       Closed  
Jul 4                       Closed  
Sep 1                       Closed  
Oct 31                                                             Closed (1/2 day)
Nov 27                      Closed  
Nov 28                      Closed  
Dec 24                      Closed                                 Closed
Dec 25                      Closed                                 Closed
Dec 26                      Closed                                 Closed
Dec 31                                                                    Closed

Support availability during holidays