Description:
TIBCO Adapter for Remedy 5.2 and 5.2.1 now supports connectivity to Remedy ARS version 7.1, 7.5 and 7.6 server through Remedy ARS 7.0 client, in addition to the currently supported version listed in the product documentation.

Please note that any new features or functionality available in Remedy ARS 7.1, 7.5 and 7.6 are not necessarily supported by TIBCO Adapter for Remedy 5.2 and 5.2.1. Please contact Support if there are any questions regarding whether a certain feature is supported by TIBCO Adapter for Remedy 5.2 and 5.2.1.  

Please refer to the product readme for details on the other supported platforms for TIBCO Adapter for Remedy 5.2

Limitation and Restrictions:
===================
None

Installation Steps:
===================
Use the 7.0 client installable for the required platform and follow adapter documentation for installation steps for the specific platform.
TIB_adremedy-simple_5.2.0_win_x86_remedy70.exe
TIB_adremedy-simple_5.2.0_sol9_sparc_remedy70.bin
TIB_adremedy-simple_5.2.0_hpux110_hppa_remedy70.bin
TIB_adremedy-simple_5.2.1_aix51_power_remedy70.bin

Configuration Changes:
==================
None

Known Issues:
============
The adapter palette fails to create a AR filter for publiciation when a Publication Service is configured.

Symptoms
========
During runtime, the adapter publisher will not be able to receive an update notification from the server. There are no symptoms from TIBCO Designer, no error message is raised.

Impact
======
Loss of Functionality.

Cause
=====
The adapter palette fails to create a AR filter for publication when a Publication Service is configured.  This filter is required for updating the polling table when any event configured for publishing occurs on the AR system.

Workaround
==========
Before running the adapter, the user should first check in ARS Server Administrator to confirm if the AR filter for publication exists. If not, the user can create this filter manually using Remedy ARS Server Administrator. The filter definition is shipped with the adapter under comfit\filter directory.  The user only needs to create this filter once for each AR System.

Resolution
==========
This issue will be addressed in a future release.

TIBCO Adapter for Remedy 5.2 and 5.2.1 now supports Remedy ARS version 7.1, 7.5 and 7.6 connectivity