Resolution:
TIBCO Adapter for Remedy is able to insert data (Umlaut characters) into the Remedy Server, but we will not be viewable through the Remedy Client when the machine locale is set to Bulgarian. This is because of the following.

- Umlaut characters in latin-1(ISO 8859-1) encoding are from C0 to FF (in hex form)

See http://en.wikipedia.org/wiki/Latin-1

- Cyrillic characters in ISO 8859-5, and are from A0 to FF

See http://en.wikipedia.org/wiki/ISO/IEC_8859-5

- When a character is not encoded in Unicode encoding, "Language for non-Unicode programs" in "regional and Language Options" it will have effect on its representation. For example, FF in Latin-1 is ÿ as Umlaut character; while in ISO 8859-5 for Cyrillic is ¿. For applications using latin-1 or compatible encoding, its representation will be correct. But it will be incorrect with incompatible encoding. The Remedy Adapter should be able to process the message correctly whenever the message encoding is "ISO 8859-1" or "UTF-8", unless the character is not a part of "Latin-1" due to current limitations. For those umlaut characters which are not in "latin-1” and “UTF-8" (e.g. - "¿" "¿" "Ÿ"), junk values will be seen.

For Umlaut characters which are not in "latin-1” and “UTF-8" (e.g. - "¿" "¿" "Ÿ"), the Remedy adapter will produce junk values.