Resolution:
Description:
===========
Umlauts not displayed correctly, for example in the Work Queue Name Description, in the TIBCO iProcess Workspace clients after upgrading the TIBCO iProcess Engine (iPE).

Environment:
===========
  o TIBCO iProcess Engine (Oracle) 11.1.x
  o All supported Oracle platforms
  o All supported versions of Oracle
  o TIBCO iProcess Workspace (Browser)
  o TIBCO iProcess Workspace (Windows)

Symptoms:
=========
Umlauts are not displayed correctly when viewing work queues and work items after upgrading the TIBCO iProcess Engine.

Cause:
======
As part of the upgrade installation instructions the SWDIR/swdefs file required updating to the new version, where SWDIR is the iPE installation directory. The installation instructions were incorrect and the following change was made:

from:
i11.1-o(0.3)
to:
i11.1(0.3.5)

The -o is missing in the version number. Because of this some processes will not load the NLS_LANG settings.

Resolution:
========
Change version in the swdefs file to include "-o"
i11.1-o(0.3.5)

Umlauts not displayed correctly in the TIBCO iProcess Workspace clients after upgrading the TIBCO iProcess Engine.