Resolution:
Description:
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How to use Session timeout parameters in the dashboard (Views)

Environment:
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BusinessEvents 4.0
All Operating Systems

Symptoms:
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n.a.

Cause:
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n.a.

Resolution:
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1). Token timeout:
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This is a global timeout which applies to the dashboard. When the timeout is reached a timeout messagebox pps up.

To enable the timeout set the following property:

be.agent.dashboard.token.timeout (this is again time in milliseconds)

2). Session timeout:
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This applies to each drilldown page opened. Each new drill down page is a new session on its own.

To enable session timeouts on the drill down page set the following properties:

be.agent.dashboard.session.timeout (this is the time in milliseconds)
be.agent.dashboard.session.keeping.enabled (set to false)

For the dashboard timeout set the following properties:

NOTE:
Always keep the token timeout greater than the session timeout. e.g., set session timeout to 30 minutes and token timeout to 60 minutes.

How to use Session timeout parameters in the dashboard (Views)