Error: "500 error code. Service not found operation terminated ".

Error: "500 error code. Service not found operation terminated ".

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Article ID: KB0087770

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Updated On:

Products Versions
TIBCO Service Performance Manager -
Not Applicable -

Description

Resolution:
Description:
============
Error: Server response: soapenv:ClientService not found operation terminated !!org.apache.axis2.AxisFault: Service not found operation terminated.

Environment:
============
All supported platforms for SPM.

Resolution:
===========

1). Verify that the Admin components of SPM are installed on the machine where AMX Admin is running. This is necessary for the UI plugin components to function correctly. Refer to the section in the SPM Installation guide entitled, "Working with ActiveMatrix Products".

2). Add the following properties to the amx_admin.tra file located at <TIBCO_HOME>\amxadministrator\data\amx\admin\bin

java.property.monitormanage.update.schema=true
java.property.spm.update.schema=true

After adding these properties, re-install the AMX Admin Windows service:


cd <tibco-home>\amxadministrator\data\<admin-cluster-name>\<admin-node-name>\bin
.\<admin-cluster-name>_<admin-node-name> --uninstall
.\<admin-cluster-name>_<admin-node-name> --install

-Restart AMX Admin
-Restart SPM Node (if running) or start SPM node.

NOTE: The AMX Admin Windows Service needs to be re-installed for any changes in its .tra file.
(Not applicable under Unux).


3). If the above points do not help then the installation did not go through successfully. Follow the steps below.

a). From the Admin GUI, delete the 4 SPM Service Assemblies, then the node.
b). From the shared resource configuration, delete the three shared resources.
c). This step is not required but may help. Delete the Admin server and "clean" the database. 
d). Run the UpdateInstallation batch file under spm/1.3/bin .
e). Run the postinstall tool again and then start the SPM node.

If the issue persists, further investigation is necessary. The following log files should be examined.


AMX administartor logs = <tibco_home>\amxadministrator\data\logs\amx_admin.log
SPM log = <tibco_home>\amx\data\spmsysenv\spmsysenv_sysnode\logs\spm.log

Issue/Introduction

Error: "500 error code. Service not found operation terminated ".