TRA installation hangs while installing TRA 5.7.x with the Tibco universal installer.

TRA installation hangs while installing TRA 5.7.x with the Tibco universal installer.

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Article ID: KB0087996

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Updated On:

Products Versions
TIBCO Runtime Agent (TRA) -
Not Applicable -

Description

Resolution:
Description:
============
When running the universal installer for TRA 5.7.x the installation seems to run correctly but there is no finalization of the installation and universal installer never exits.

Environment:
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All OS

Cause:
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The TRA installation logs shows below entry:
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(May 22, 2012 12:25:56 PM), Install, com.tibco.installer.wizard.action.TIBCOAddLegacyRegistry, dbg.Debug, Vpd Registry file to update'C:\WINNT\vpd.properties.tibco.STGCGMS2'
(May 22, 2012 12:25:56 PM), Install, com.tibco.installer.wizard.action.TIBCOAddLegacyRegistry, dbg.Debug, Vpd Registry file can be written to
(May 22, 2012 12:25:56 PM), Install, com.tibco.installer.util.TIBCOInstaller, dbg.Debug, Adding vpd entries for feature Runtime'
(May 22, 2012 12:25:56 PM), Install, com.tibco.installer.wizard.action.TIBCOAddLegacyRegistry, dbg.Debug, Found vpdentry - compid: 'Designer_tibcoinventory' version: '5.7.3.1' installLocation 'D:\tibco\designer\5.7'name: 'tibcoinventory' displayName: 'tibcoinventory' description: 'TIBCO Designer' prodid: 'Designerdependency: '' level: '2' createuninstdir: 'false
-------------

This suggests that the installer hangs while trying to update the vpd file for Designer. This happens when installer doesn't get the lock on the vpd file for update.


Resolution:
==========

1).Search and delete any "*lck" "*lock", e.g .installregistrylock, .installregistrylck and .installerregistrysync files under the <TIBCO_HOME> dir or <user home> dir.


2).Stop and kill all TIBCO processes, particularly hawk and hawk hma processes that could lock the vpd files


Issue/Introduction

TRA installation hangs while installing TRA 5.7.x with the Tibco universal installer.