Resolution:
Description:
===========
TIBCO ActiveSpaces log reports com.tibco.as.space.ASException: protocol_timeout errors after VMWare Snapshot has been executed.

Environment:
===========
TIBCO ActiveSpaces 2.x/TIBCO ActiveMatrix BusinessWorks(TM) Plug-in for ActiveSpaces 2.x .
All Operating Systems.


Symptoms:
=========
protocol_timeout errors reported in TIBCO BusinessWorks logfile

    com.tibco.as.space.ASException: protocol_timeout module_name=<module>, request_id=<ResourceId> <resource> </ResourceId>
    at com.tibco.as.space.impl.ASSpace.getAllOp(ASSpace.java:999)
    at com.tibco.as.space.impl.ASSpace.getAll(ASSpace.java:345)
    at com.tibco.plugin.as.ASGetActivity.eval(ASGetActivity.java:77)
    at com.tibco.pe.plugin.Activity.eval(Unknown Source)
    at com.tibco.pe.core.TaskImpl.eval(Unknown Source)
    at com.tibco.pe.core.Job.a(Unknown Source)
    at com.tibco.pe.core.Job.k(Unknown Source)
    at com.tibco.pe.core.JobDispatcher$JobCourier.a(Unknown Source)
    at com.tibco.pe.core.JobDispatcher$JobCourier.run(Unknown Source)
    FullClass: com.tibco.pe.plugin.ActivityException;Class: ActivityException;ProcessStack: <servicename>


Cause:
======
Sockets disconnecting when running VMWare snapshots.


Resolution:
========
There is no solution to sockets disconnecting when running VMWare snapshots. Shutdown TIBCO ActiveSpaces Agents before executing the VMWare snapshot.