Queue not found error after logging into TIBCO iProcess Engine with the TIBCO iProcess Workspace Browser.

Queue not found error after logging into TIBCO iProcess Engine with the TIBCO iProcess Workspace Browser.

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Article ID: KB0085579

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Updated On:

Products Versions
TIBCO iProcess Workspace (Browser) -
Not Applicable -

Description

Description:
After logging into TIBCO iProcess Engine through the TIBCO iProcess Workspace Browser, the queues are visible in the left hand Work Queues pane but cannot be accessed and the $SWDIR/logs/swentobjsv01.log shows the following error:

07530|00000011|06/18/2014 00:10:59.359|00008000|ERROR|SEO_sal_queues_findqueue32() failed, return=-11, queuname=MyQueueName@myipenode salsh=60600376
07530|00000011|06/18/2014 00:10:59.359|00000001|ERROR|process_transaction() failed, rc=-113 Message Code(LQ)


Symptoms:
After logging into TIBCO iProcess Engine (iPE) through the TIBCO iProcess Workspace Browser (iPWB), the queues are visible in the left hand Work Queues pane but cannot be accessed and the $SWDIR/logs/swentobjsv01.log shows the following error:

07530|00000011|06/18/2014 00:10:59.359|00008000|ERROR|SEO_sal_queues_findqueue32() failed, return=-11, queuname=MyQueueName@myipenode salsh=60600376
07530|00000011|06/18/2014 00:10:59.359|00000001|ERROR|process_transaction() failed, rc=-113 Message Code(LQ)

Cause:
Check the configuration of the iPE nodename in the config.xml of the iPWB as the nodename is case sensitive.

Issue/Introduction

Queue not found error after logging into TIBCO iProcess Engine with the TIBCO iProcess Workspace Browser.

Resolution

Check the JSXAPPS/ipc/config.xml for the configuration of the Name parameter for the iProcess node and make sure that it matches exactly what is configured on the server:

    <record jsxid="ServerNodes" type="ipc">
        <record displayNodeName="MyIpeNode">
            <NodeId>
                <ComputerName>MYIPESERVER</ComputerName>
                <IPAddress>192.168.1.2</IPAddress>
                <TCPPort>5666</TCPPort>
                <Name>MyIpeNode</Name>
                <Director>false</Director>
            </NodeId>
            <UserPreferencePersistence persistOnServer="true" maxDataSize="32768"/>
        </record>

Cross reference with the swentobjsv01.log to check the nodename:

07530|00000012|06/18/2014 00:09:08.088|00000001|LOG  |TIBCO iProcess Engine nodename (MyIpeNode)