Problem exporting library files to a network shared folder.
Article ID: KB0080242
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | All Versions |
Description
In a situation where you have two Spotfire Servers behind a load balancer, and the storage (export directory) resides in a shared drive on Server 1. Export will work on Server 1. On Server 2, the "invalid path" error will be seen when exporting a library file/folder to network shared folder with the following:
Starting export Cannot check file: \\sharedfolder\Imp-Exp\abcFolder Invalid path, path is outside: \\sharedfolder\Imp-Exp Problem exporting
Issue/Introduction
Problem exporting library files to a network shared folder when you have multiple Spotfire servers.
Resolution
This may be because the account running the Spotfire Server service is Local system and does not have access to the network drive.
1. Log on to the second Windows Server.
2. Go to "Services".
3. Find the "TIBCO Spotfire Server x.x" service (where x.x is the Spotfire Server version), right click, and select "Properties".
4. On the "Log on" tab, change to "This Account" and enter the user name and password for the account that has access to the shared drive.
5. Restart the TIBCO Spotfire Server service.
1. Log on to the second Windows Server.
2. Go to "Services".
3. Find the "TIBCO Spotfire Server x.x" service (where x.x is the Spotfire Server version), right click, and select "Properties".
4. On the "Log on" tab, change to "This Account" and enter the user name and password for the account that has access to the shared drive.
5. Restart the TIBCO Spotfire Server service.
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