HKAM microagent does not work due to the following error: "com.tibco.trinity.runtime.base.provider.credential.trinity.TrinityRuntimeException: Invalid Key store. TCS Root Certificate not found".
Article ID: KB0093573
Updated On:
| Products | Versions |
|---|---|
| TIBCO ActiveMatrix Service Grid | - |
| TIBCO BPM Enterprise (formerly TIBCO ActiveMatrix BPM) | - |
| Not Applicable | - |
Description
Description:
After upgrading TIBCO ActiveMatrix Service Grid software from version 3.2.0 to 3.3.0, the microagent of TIBCO Hawk software does not work due to the following error message in the log of the TIBCO Hawk ActiveMatrix Plug-in software: "com.tibco.trinity.runtime.base.provider.credential.trinity.TrinityRuntimeException: Invalid Key store. TCS Root Certificate not found".
Symptoms:
Cause:
Version 1.2.0 of the TIBCO Hawk ActiveMatrix Plug-in will validate the property "trinityroot" of key store. The key store of TIBCO ActiveMatrix Service Grid 3.3.0 may not contain the property "trinityroot". Version 1.2.0 of the TIBCO Hawk ActiveMatrix Plug-in may have this issue when connecting to the keystore of TIBCO ActiveMatrix Service Grid 3.3.0.
After upgrading TIBCO ActiveMatrix Service Grid software from version 3.2.0 to 3.3.0, the microagent of TIBCO Hawk software does not work due to the following error message in the log of the TIBCO Hawk ActiveMatrix Plug-in software: "com.tibco.trinity.runtime.base.provider.credential.trinity.TrinityRuntimeException: Invalid Key store. TCS Root Certificate not found".
Symptoms:
TIBCO ActiveMatrix Service Grid microagent in TIBCO Hawk can not be loaded in hawkagent and throws the following the error messages in TIBCO Hawk ActiveMatrix Plug-in log:
Caused by: com.tibco.trinity.runtime.base.provider.credential.trinity.TrinityRuntimeException: Invalid Key store. TCS Root Certificate not found.
Cause:
Version 1.2.0 of the TIBCO Hawk ActiveMatrix Plug-in will validate the property "trinityroot" of key store. The key store of TIBCO ActiveMatrix Service Grid 3.3.0 may not contain the property "trinityroot". Version 1.2.0 of the TIBCO Hawk ActiveMatrix Plug-in may have this issue when connecting to the keystore of TIBCO ActiveMatrix Service Grid 3.3.0.
Issue/Introduction
HKAM microagent does not work due to the following error: "com.tibco.trinity.runtime.base.provider.credential.trinity.TrinityRuntimeException: Invalid Key store. TCS Root Certificate not found".
Resolution
Upgrade TIBCO Hawk ActiveMatrix Plug-in from version 1.2.0 to the version bundled with TIBCO ActiveMatrix Service Grid software version 3.3.0. Note: Install TIBCO ActiveMatrix Service Grid software version 3.3.0 with a hotfix version of at least Hotfix05 to avoid known issues related to HKAM. To upgrade TIBCO Hawk ActiveMatrix Plug-in, refer to the document at the following link: Hawk Configuration->Chapter 2 Configurations->Configuration Instructions https://docs.tibco.com/pub/activematrix_service_grid/3.3.0_september_2013/doc/html/wwhelp/wwhimpl/js/html/wwhelp.htm .
Additional Information
For more details about the procedure of upgrading, refer to KB 43159.
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