Cancel does not decompose products specified in order line to generate plan items.

Cancel does not decompose products specified in order line to generate plan items.

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Article ID: KB0093481

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Updated On:

Products Versions
TIBCO Fulfillment Order Management -
Not Applicable -

Description

Resolution:
In case of cancellation, the product specified in the order line is never decomposed to generate the child plan items. All child plan items are restored from the original plan and marked as cancelled. Child plan items are not generated in case of cancellation.

This can be seen with the following use case:


1). Send order.
2). Change catalog using different characteristics.
3). Send cancel.


Example with specific catalog:
PR_A -> (PCO) -> PR_B (seq 1), PR_C (seq 2)

Catalog1:
PR_A:
PR_A_Characteristic=PR_A_Characteristic_value
EPMR_ACTION_WITHDRAW=COMPENSATE
PR_B:
PR_B_Characteristic=PR_B_Characteristic_value
EPMR_ACTION_WITHDRAW=COMPENSATE
PR_C:
PR_C_Characteristic=PR_C_Characteristic_value
EPMR_ACTION_WITHDRAW=COMPENSATE

Catalog2:
PR_A:
PR_A_Characteristic=NEW_PR_A_Characteristic_value
EPMR_ACTION_WITHDRAW=IGNORE
PR_B:
PR_B_Characteristic=NEW_PR_B_Characteristic_value
EPMR_ACTION_WITHDRAW=IGNORE
PR_C:
PR_C_Characteristic=NEW_PR_C_Characteristic_value
EPMR_ACTION_WITHDRAW=IGNORE

Order:
PR_A (udfInOrderLine=true)

Before sending cancel the result is (planAfterCancel):
PR_B :complete
PR_C: execution
PR_A: pending

Same results with (plan2AfterCancel):
PR_B :execution
PR_C: pending
PR_A: pending


As FOM-2.1 behavior after cancel with new catalog there is no COMP plan items. Only the characteristics from product in order line (PR_A) are updated.

PR_A plan item:
PR_A_Characteristic=NEW_PR_A_Characteristic_value
EPMR_ACTION_WITHDRAW=IGNORE
PR_B plan item:
PR_B_Characteristic=PR_B_Characteristic_value
PR_A_Characteristic=PR_A_Characteristic_value
EPMR_ACTION_WITHDRAW=COMPENSATE
PR_C plan item:
PR_C_Characteristic=PR_C_Characteristic_value
PR_A_Characteristic=PR_A_Characteristic_value
EPMR_ACTION_WITHDRAW=COMPENSATE

Issue/Introduction

Cancel does not decompose products specified in order line to generate plan items.

Additional Information

Attached PCO-cancelTest.7z

Attachments

Cancel does not decompose products specified in order line to generate plan items. get_app