Error: "Could not decrypt the bootstrap file with given tool password" when opening the TIBCO Spotfire Server Configuration Tool.

Error: "Could not decrypt the bootstrap file with given tool password" when opening the TIBCO Spotfire Server Configuration Tool.

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Article ID: KB0082466

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Updated On: 02-07-2018

Products Versions
Spotfire Server All Versions

Description

Description:
This article describes the error "Could not decrypt the bootstrap file with given tool password" when opening the TIBCO Spotfire Server Configuration Tool, after copying the Hive JDBC jar files into Spotfire Server's tomcat\lib folder.
Symptoms:
While creating a custom data source template for Hive Database, we need to copy the a series of JAR files that are required for the Hive JDBC driver. After copying all of the JAR files, when opening the TIBCO Spotfire Server Configuration tool to create a custom Data Source template, it throws the error "Could not decrypt the bootstrap file with given tool password" and does not open. It does not prompt for the Tool password.

 

Refer to the attached screenshot (Filename: Config_Tool_Error.JPG).


Cause:
Apache and other Hive vendors provide JAR files to connect to Hive using JDBC. A JAR file named "hive-jdbc-[version]-standalone.jar" also comes with those JAR files. The file "hive-jdbc-[version]-standalone.jar" is not required by the TIBCO Spotfire Server. This issue occurs when that JAR file is copied into Spotfire Server's tomcat\lib folder along with the other JAR files. Note: The name of this JAR file varies with different versions, but all should end with "standalone.jar": e.g., hive-jdbc-0.14.0-standalone.jar, hive-jdbc-0.14.0.3.0.0.0-249-standalone.jar. See the attachment (Filename: hive_standalone_jar.JPG).
 

Issue/Introduction

Error: "Could not decrypt the bootstrap file with given tool password" when opening the TIBCO Spotfire Server Configuration Tool.

Resolution

  • Stop the TIBCO Spotfire Server service or process.
  • Close the TIBCO Spotfire Server Configuration Tool. (Kill its process if it fails to close).
  • Remove the "hive-jdbc-[version]-standalone.jar" file from tomcat\lib folder to resolve the issue.
  • Start the TIBCO Spotfire Server service or process.

Attachments

Error: "Could not decrypt the bootstrap file with given tool password" when opening the TIBCO Spotfire Server Configuration Tool. get_app
Error: "Could not decrypt the bootstrap file with given tool password" when opening the TIBCO Spotfire Server Configuration Tool. get_app