Critical TIBCO Spotfire Web Player directories to exclude from anti-virus/security application scanning to prevent interference or instability.

Critical TIBCO Spotfire Web Player directories to exclude from anti-virus/security application scanning to prevent interference or instability.

book

Article ID: KB0082309

calendar_today

Updated On:

Products Versions
Spotfire Web Player 7.0 and lower

Description

Antivirus and security applications can interfere with the TIBCO Spotfire Web Player, causing problems and even causing restarts of the entire application. This can have a critical business impact because a scan of directories monitored by Internet Information Services (IIS) can trigger a restart of the application, which will terminate all open sessions, flush all cached analyses and result in an outage.
 

Issue/Introduction

Critical TIBCO Spotfire Web Player directories to exclude from anti-virus/security application scanning to prevent interference or instability.

Resolution

 To keep this interference from occurring and negatively affecting Web Player stability and performance, exclude the following directories from scanning by any antivirus or security applications.

1) Spotfire Web Player webroot (depends on installation location). For example: 
<INSTALLATION_DIR>\TIBCO\Spotfire Web Player\X.X.X\webroot

​2) SettingsRootFolder and TempFolder as defined in the web.config file. For example: 
<INSTALLATION_DIR>\TIBCO\Spotfire Web Player\X.X.X\Temp
This is defined in the "web.config" file. 
<applicationSettings>
      <!-- You normally shouldn't edit these settings. -->
      <Spotfire.Dxp.Internal.Properties.Settings>
        ...
        <setting name="SettingsRootFolder" serializeAs="String">
            <value>C:\Program Files\TIBCO\Spotfire Web Player\X.X.X\Temp</value>
        </setting>
        <setting name="TempFolder" serializeAs="String">
            <value>C:\Program Files\TIBCO\Spotfire Web Player\X.X.X\Temp</value>
        </setting>

3) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files


4) C:\Windows\System32\inetsrv\config

 

Interference from third party applications may not be obvious because it may not change the modified date on any file. Process Monitor is a useful tool for identifying which application is accessing critical monitored directories and files. See the following KB articles for instructions on that process.

  • KB: 000019210 How to enable access auditing of critical files or directories that cause a restart of the TIBCO Spotfire Web Player application, using Process Monitor.
  • KB: 000022177 How to enable access auditing of critical files or directories that cause a restart of the TIBCO Spotfire Web Player application, using Windows Audit Policy.

Additional Information

KB: 000019210 How to enable access auditing of critical files or directories that cause a restart of the TIBCO Spotfire Web Player application, using Process Monitor. KB: 000022177 How to enable access auditing of critical files or directories that cause a restart of the TIBCO Spotfire Web Player application, using Windows Audit Policy.
Powered by Wolken Software