Support Policy for TIBCO ActiveMatrix(R) Adapter for Database versions 6.3.x and any prior 6.x releases , for TIBCO Adapter (R) for ActiveDatabase 5.5.x and 5.4.0

Support Policy for TIBCO ActiveMatrix(R) Adapter for Database versions 6.3.x and any prior 6.x releases , for TIBCO Adapter (R) for ActiveDatabase 5.5.x and 5.4.0

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Article ID: KB0093758

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Updated On:

Products Versions
TIBCO ActiveMatrix BusinessWorks Plug-in for Database -
Not Applicable -

Description

Description:
Title:
Support Policy for TIBCO ActiveMatrix(R) Adapter for Database versions 6.3.x and any prior 6.x releases , for TIBCO Adapter (R) for ActiveDatabase 5.5.x and 5.4.0

Description:
TIBCO is officially ending support for release the following releases
1. TIBCO ActiveMatrix(R) Adapter for Database 6.3.x and any prior 6.x releases  . 
2. TIBCO Adapter (R) for ActiveDatabase 5.5.x and 5.4.0

This action will take effect on March 31, 2017.  Although the 5.5.x and prior 5.x releases of this product are already obsolete per our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.

During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided. Defect corrections will be considered for critical defects with no workarounds.  

Service Requests on the following releases will no longer be accepted after March 31, 2017:
1. TIBCO ActiveMatrix(R) Adapter for Database 6.3.x and any prior 6.x releases  . 
2. TIBCO Adapter (R) for ActiveDatabase 5.5.x and 5.4.0

Service Requests under investigation for the releases being retired will be closed as of the retirement date, March 31, 2017. 

TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.

Please contact TIBCO Support for any clarifications regarding this support policy.

Issue/Introduction

Support Policy for TIBCO ActiveMatrix(R) Adapter for Database versions 6.3.x and any prior 6.x releases , for TIBCO Adapter (R) for ActiveDatabase 5.5.x and 5.4.0
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