How to collect Network and Console firebug log reports for TIBCO BusinessWorks™ ProcessMonitor UI issues seen with Mozilla Firefox browser.

How to collect Network and Console firebug log reports for TIBCO BusinessWorks™ ProcessMonitor UI issues seen with Mozilla Firefox browser.

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Article ID: KB0079331

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Updated On:

Products Versions
TIBCO BusinessWorks ProcessMonitor 2.2.x, 3.x.x
Not Applicable -

Description

When you face any UI issues in TIBCO BusinessWorks™ ProcessMonitor (BWPM) server GUI. Many times server.logs will not record any details about UI issue regard less of log level set for BWPM server logs settings. In such UI issue sometimes we do not get error messages/pop ups also it BWPM GUI so it becomes difficult to get details about the issue. In such cases firebug report during navigating an clicking the items which cannot be selected/having issue would provide insight of issue to get root cause of issue.

Issue/Introduction

How to collect Network and Console firebug log reports for TIBCO BusinessWorks™ ProcessMonitor UI issues seen with Mozilla Firefox browser.

Environment

Product: TIBCO BusinessWorks™ ProcessMonitor Version: 2.2.x, 3.x.x OS: All Supported Operating Systems Web Browser: Mozilla Firefox 21 - 28, 35, 36 --------------------

Resolution


Use a Firebug extension (you need Firebug 1.6+) like ConsoleExport,  which allows exporting logs from the Console panel. The export can be done manually through an Export option in firebug's console tab.

Install Firefox extension like NetExport to export the data of Firebug. he export can be done manually through an Export option in firebug's Net tab.

To collect firebug report login into TIBCO BusinessWorks™ ProcessMonitor (BWPM) server GUI and then press F12 which will show firebug window, then try to reproduce the UI issue and navigate to Net tab you will see firebug logs for network calls, simply export it using export  option available in same tab. for collecting to server logs navigate to console tab in firebug window then try to reproduce the UI issue you will see some logs in console tab export it using export   option available in same tab.
 

Additional Information

https://getfirebug.com/wiki/index.php/Firebug_Extensions#ConsoleExport
https://getfirebug.com/wiki/index.php/Firebug_Extensions#NetExport
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