Warning message "There are problems with the connection to the TIBCO Spotfire Server..." displayed when accessing the TIBCO Spotfire Server Administration Console
Article ID: KB0083207
Updated On:
| Products | Versions |
|---|---|
| Spotfire Server | 7.0 and lower |
Description
After logging into the TIBCO Spotfire Server Administration Console web page, a pop up message is displayed with the warning:
Once you click "OK" and then access the "Deployment" tab, the deployments will be empty where as previously there were client deployments.
On the Spotfire server machine, look at <install dir>/tomcat/Logs/catalina.log, you may see the following:
"There are problems with the connection to the TIBCO Spotfire Server. Please restart the Administration Console. If the problems remain please contact your system administrator. The HTTP status code is 500."Refer to the attached (Filename: SpotfireWarning.jpg).
Once you click "OK" and then access the "Deployment" tab, the deployments will be empty where as previously there were client deployments.
On the Spotfire server machine, look at <install dir>/tomcat/Logs/catalina.log, you may see the following:
SEVERE: Exception while dispatching incoming RPC call com.google.gwt.user.client.rpc.SerializationException: Type 'com.spotfire.gwt.shared.adm.DeploymentDistributionDTO' was not assignable to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = com.spotfire.gwt.shared.adm.DeploymentDistributionDTO at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:667) at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130) at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter$ValueWriter$8.write(ServerSerializationStreamWriter.java:153) at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeValue(ServerSerializationStreamWriter.java:587) at com.google.gwt.user.server.rpc.RPC.encodeResponse(RPC.java:631) at com.google.gwt.user.server.rpc.RPC.encodeResponseForSuccess(RPC.java:497) at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:589)
Issue/Introduction
Warning message "There are problems with the connection to the TIBCO Spotfire Server..." displayed when accessing the TIBCO Spotfire Server Administration Console
Resolution
This is usually caused due to a stale browser cache. There may be some stale information/requests being sent from the browser to the TIBCO Spotfire Server.
Clear the cache on the web browser or use a different web browser.
Clear the cache on the web browser or use a different web browser.
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