Support Policy for TIBCO Enterprise Message Service 4.3 and any prior releases
Article ID: KB0107545
Updated On:
| Products | Versions |
|---|---|
| TIBCO Enterprise Message Service | - |
| Not Applicable | - |
Description
Description:
[April 28, 2009]
TIBCO is officially ending support for release 4.3 and all earlier versions of TIBCO Enterprise Message Service. This action will take effect on October 30, 2010. Although TIBCO Enterprise Message Service 4.3 and any prior releases have already been obsolete for some time based on our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.
During the next 18 months, Support will accept and process Service Requests, but enhancements and service pack releases will not be provided for TIBCO Enterprise Message Service version 4.3.x or earlier. Hot fixes will be considered for critical defects for which there is no workaround.
Service Requests on TIBCO Enterprise Message Service 4.3 and any prior releases will no longer be accepted after October 30, 2010.
No standard Extended Support package for EMS 4.3 or earlier is being offered at this time. However, if you have special circumstances and need extended support or have non-standard terms where these products should still be supported, please discuss these circumstances with your TIBCO Account Executive.
Please note that TIBCO EMS 4.3 and prior versions will continue to be supported when used with supported TIBCO product versions that require it, such as TIBCO BusinessConnect 5.1.3 which supports TRA 5.5.3 that in turn included the EMS 4.3 libraries.
[April 28, 2009]
TIBCO is officially ending support for release 4.3 and all earlier versions of TIBCO Enterprise Message Service. This action will take effect on October 30, 2010. Although TIBCO Enterprise Message Service 4.3 and any prior releases have already been obsolete for some time based on our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.
During the next 18 months, Support will accept and process Service Requests, but enhancements and service pack releases will not be provided for TIBCO Enterprise Message Service version 4.3.x or earlier. Hot fixes will be considered for critical defects for which there is no workaround.
Service Requests on TIBCO Enterprise Message Service 4.3 and any prior releases will no longer be accepted after October 30, 2010.
No standard Extended Support package for EMS 4.3 or earlier is being offered at this time. However, if you have special circumstances and need extended support or have non-standard terms where these products should still be supported, please discuss these circumstances with your TIBCO Account Executive.
Please note that TIBCO EMS 4.3 and prior versions will continue to be supported when used with supported TIBCO product versions that require it, such as TIBCO BusinessConnect 5.1.3 which supports TRA 5.5.3 that in turn included the EMS 4.3 libraries.
Issue/Introduction
Support Policy for TIBCO Enterprise Message Service 4.3 and any prior releases
Environment
Product: TIBCO Enterprise Message Service
Version: 4.0.0, 4.1.0, 4.2.0, 4.3.0, 2.x.x, 3.x.x
OS:
--------------------
Feedback
Yes
No
Powered by
