Support Policy for TIBCO InConcert 7.1.0 and 7.2.0
Article ID: KB0107604
Updated On:
| Products | Versions |
|---|---|
| TIBCO InConcert | - |
| Not Applicable | - |
Description
Description:
TIBCO is officially ending support for release 7.1.0 and 7.2.0 of TIBCO InConcert (IC). This action will take effect on April 30, 2011.
Although TIBCO InConcert 7.1.0 and 7.2.0 versions of this product are already obsolete per our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Note also that IcRules which was last part of 7.1.0 is included in this announcement. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months Support will answer product questions, but enhancements and service pack releases will not be provided. Defect corrections will be considered for critical defects with no workarounds.
Service Requests on 7.1.0 and 7.2.0 will no longer be accepted after April 30, 2011. Service Requests under investigation for the releases being retired will be closed as of the retirement date, April 30, 2011. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please note that TIBCO InConcert 7.1.0 and IcRules will continue to be supported without extended support when used with supported TIBCO product versions that require it, such as TIBCO BPM 3.0.
Please contact TIBCO Support for any clarifications regarding this support policy.
TIBCO is officially ending support for release 7.1.0 and 7.2.0 of TIBCO InConcert (IC). This action will take effect on April 30, 2011.
Although TIBCO InConcert 7.1.0 and 7.2.0 versions of this product are already obsolete per our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Note also that IcRules which was last part of 7.1.0 is included in this announcement. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months Support will answer product questions, but enhancements and service pack releases will not be provided. Defect corrections will be considered for critical defects with no workarounds.
Service Requests on 7.1.0 and 7.2.0 will no longer be accepted after April 30, 2011. Service Requests under investigation for the releases being retired will be closed as of the retirement date, April 30, 2011. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please note that TIBCO InConcert 7.1.0 and IcRules will continue to be supported without extended support when used with supported TIBCO product versions that require it, such as TIBCO BPM 3.0.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy for TIBCO InConcert 7.1.0 and 7.2.0
Environment
Product: TIBCO InConcert
Version: 7.1.0, 7.2.0
OS: HP-UX 11i/11.11
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