Support Policy for TIBCO Spotfire Miner 8.0.x and prior versions
Article ID: KB0107793
Updated On:
| Products | Versions |
|---|---|
| Spotfire Miner | - |
| Not Applicable | - |
Description
Description:
June 30, 2012
TIBCO is officially ending support for release 8.0.x and any prior releases of TIBCO Spotfire Miner, previously known as Insightful Miner.
This action will take effect on June 30, 2013. Although the 8.0.x and any prior releases of this product are already obsolete per our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.
Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade. TIBCO’s Professional Services organization is available to assist with your upgrade. Please contact your TIBCO Account Executive for more information.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Service Requests on 8.0.x and any prior releases will no longer be accepted after June 30, 2013. Service Requests under investigation for the releases being retired will be closed as of the retirement date, June 30, 2013.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
June 30, 2012
TIBCO is officially ending support for release 8.0.x and any prior releases of TIBCO Spotfire Miner, previously known as Insightful Miner.
This action will take effect on June 30, 2013. Although the 8.0.x and any prior releases of this product are already obsolete per our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.
Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade. TIBCO’s Professional Services organization is available to assist with your upgrade. Please contact your TIBCO Account Executive for more information.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Service Requests on 8.0.x and any prior releases will no longer be accepted after June 30, 2013. Service Requests under investigation for the releases being retired will be closed as of the retirement date, June 30, 2013.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy for TIBCO Spotfire Miner 8.0.x and prior versions
Environment
Product: TIBCO Spotfire Miner
Version:
OS:
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Feedback
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