Support Policy : Retirement notice for TIBCO Kabira KPSA - Broadband 3.7.x & TIBCO Kabira KPSA - Mobile 3.7.x
Article ID: KB0107574
Updated On:
| Products | Versions |
|---|---|
| TIBCO KPSA - Mobile | - |
| Not Applicable | - |
Description
Description:
LBN Originally Published: April 1st, 2014
LBN Revised February 12, 2015: The End of Support date was changed from April 30, 2015 to June 30, 2015
Revised LBN:
TIBCO is officially ending support for release 3.7 of Kabira KPSA - Broadband & TIBCO Kabira KPSA - Mobile
This action will take effect on June 30, 2015. The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.
During the period till June 30, 2015, Support will answer product questions, but enhancements and service pack releases will not be provided. Defect corrections will be considered for critical defects with no workarounds.
Service Requests on 3.7 will no longer be accepted after June 30, 2015. Service Requests under investigation for the releases being retired will be closed as of the retirement date, June 30, 2015.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
LBN Originally Published: April 1st, 2014
LBN Revised February 12, 2015: The End of Support date was changed from April 30, 2015 to June 30, 2015
Revised LBN:
TIBCO is officially ending support for release 3.7 of Kabira KPSA - Broadband & TIBCO Kabira KPSA - Mobile
This action will take effect on June 30, 2015. The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.
During the period till June 30, 2015, Support will answer product questions, but enhancements and service pack releases will not be provided. Defect corrections will be considered for critical defects with no workarounds.
Service Requests on 3.7 will no longer be accepted after June 30, 2015. Service Requests under investigation for the releases being retired will be closed as of the retirement date, June 30, 2015.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy : Retirement notice for TIBCO Kabira KPSA -
Broadband 3.7.x & TIBCO Kabira KPSA - Mobile 3.7.x
Environment
TIBCO KPSA - Mobile
TIBCO KPSA - Broadband
Feedback
Yes
No
Powered by
