Support Policy for the TIBCO Spotfire 5.5.x product family
Article ID: KB0107385
Updated On:
| Products | Versions |
|---|---|
| Spotfire Automation Services | 5.5.x |
| Spotfire Web Player | 5.5.x |
| Spotfire Analyst | 5.5.x |
Description
Description:
December 12, 2014
TIBCO is officially ending support for release 5.5.x and prior versions of the TIBCO Spotfire product family. This includes the following products:
This also includes release 1.5.x and prior versions of the following product:
This action will take effect on December 12, 2015. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Service Requests on the releases being retired will no longer be accepted after December 12, 2015. Service Requests under investigation for the releases being retired will be closed as of the retirement date, December 12, 2015.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Spotfire Support Web Site to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
December 12, 2014
TIBCO is officially ending support for release 5.5.x and prior versions of the TIBCO Spotfire product family. This includes the following products:
- TIBCO Spotfire Automation Services
- TIBCO Spotfire Developer
- TIBCO Spotfire Professional/Enterprise Player
- TIBCO Spotfire Qualification
- TIBCO Spotfire Server
- TIBCO Spotfire Statistics Services Software
- TIBCO Spotfire Web Player
This also includes release 1.5.x and prior versions of the following product:
- TIBCO Enterprise Runtime for R
This action will take effect on December 12, 2015. The purpose of this notification is to officially communicate this policy and request that you upgrade, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (https://edelivery.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
Service Requests on the releases being retired will no longer be accepted after December 12, 2015. Service Requests under investigation for the releases being retired will be closed as of the retirement date, December 12, 2015.
TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Spotfire Support Web Site to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.
Issue/Introduction
Support Policy for the TIBCO Spotfire 5.5.x product family
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